FREQUENTLY ASKED QUESTIONS

What is 1924us? 

To create a faceless community. To appreciate the ages before us. To create an extension of ourselves. 1924 was developed as an outlet for creativity during Christian Watson's first year in Architecture school, out of it a garden grew from a single seed. The idea for this brand is to make sure that historical pieces are survived by us, found in rough conditions and restored to a place where they can be thoroughly appreciated. Our goal is to support our community, which is every community, regardless of political belief, religious ideals, sexual preference, etc. History affects all of us in grave and miraculous ways. 

What does 1924us do?

We are a design agency that specializes in the antiquated methods of developing brands, identities, packaging and logo marks. We also have several other ongoing projects that all relate back to our heritage: from photography and writing books, to developing products and collecting antiques. 1924us focuses on completing the entire package of inspiration for anyone who views our work from an outside, or inside, perspective. With our main driving force being design, we are able to consider ourselves journeymen of everything we do - never the master, but always willing to learn in order to better not only our own experience, but the lives of others as well.

What is a preset?

A preset is a photography tool used for editing. We make these little tools as way to help share a bit of our creative process with those interested in our own editing and coloring and lighting techniques when it comes to our photography. These can be installed using Adobe Lightroom CC or later which can be found on Adobe.com. They also make a mobile version that will work as well.

Where do you source your materials?

All materials are gathered over our travels. Antique shops, gifts, found objects, etc. We work very hard to source ethically made goods, salvaged from years as old as the 1500's to modern day makers. We want the best of the best, no matter how worthless it might seem. We are believers in potential.

What is your return policy on Made to order items?

Made to order items, such as rings or hats, take us a considerable amount of time to make or source, and these have a base period of time for creation that can take anywhere from 4-8 weeks to make. Shipping from the country of origin to our country (Australia) then to the customer can take some time, so we ask to allow for considerable space between dates needed for items, such as special events like birthdays, weddings or proposals. We work with local crafters or people we trust to create the best possible work, we have a rigorous quality control process that is included in this timeline to allow for the corrections of imperfections we find unacceptable in work, so that we can provide always the best possible experience.

SHIPPING

COVID NOTES:

All orders are still shipping regularly, COVID has only negatively impacted customs processing times. we do not have control over what is prioritised at customs, and due to covid we have been experiencing longer wait times then usual. If you have any inquiries before hand, please let us know and we will accommodate you!

FREE SHIPPING OPTION:

WHEN YOU SPEND OVER $150usd on the website (before shipping) we offer free standard shipping. this doesn not include express shipping.

How long does my order take to ship out?

From the date you place your order, we try our best to send out orders daily, meaning your order should ship within 1-3 days of the order placed. Unless you have ordered a pre-order item, the order will ship once the pre-order is available.

How long does my order take to arrive?

Depending on where you are in the world, and which form of shipping you’ve selected, it can take anywhere from 5 days to 6 weeks. All orders (unless they are books) are shipped from Australia, which is a far stretch from most countries. We use Australia post to ship all of our orders.

Auspost - FLATRATE - WORLDWIDE 2-4 weeks - $15

This option is great for those who are not in a rush, as this method of shipping includes full tracking and usually takes around 2 weeks depending on where you are located. typically within 3 days of leaving our shop, it will leave the country, from there it will travel by air to your local courier based on your country. We have a very high success rate of delivery for this option,
Please note that deliveries to Rural areas outside of greater cities can take extra time.

AUSPOST - FLATRATE - WORLD - ESPRESS 5-7 DAY - $25

This option is mainly for USA customers only as it is the largest volume of our current market. This includes full tracking, and has a guaranteed delivery of within 7 business days of shipment along with tracking. This is a great option for those who want to get their packages a bit quicker. For International orders using this option, it can take up to a week longer, but includes tracking.

Where's my package? 

With all orders placed, a tracking number will be attached with your product. Don't worry, it's on its way to your home. If you didn't get your order, please write to us: info@1924.us

All parcels will be sent either priority mail or ground depending on your location. If your particular order is of a large size or particularly heavy in weight we may contact you to receive additional payment for shipping method.

Are you Amazon Prime?

Unfortunately, no. So please, understand we are a small business and do our honest best to make sure you receive your goods in a timely manner as well as in a sustainable one. We use e-commerce and pay for our carbon offset to make sure that we are doing our part in making the world a greener one. We are run by a very small team of few members but work hard to make sure everyone is satisfied with their product!

My parcel arrived and I have to pay a customs tax, why is that?

Every country is unique in their customs processing procedure, some require businesses to declare the cost of goods sold. Depending on where you live, you may have to pay a small import tax to receive your goods and this is left up to the customer to pay. If you do not pay the customs tax after receiving notice of it, they will hold your goods as is standard for up to 30 days for you to claim. If you do not claim the parcel in that time, it will be returned to us, at which time you will be refunded for the cost of goods minus the cost of shipping.

LOCAL LAWS AND CUSTOMS PACKAGE WITHHELd:

Every country has specific laws to what they allow for import, some of the items we collect and make, including different types of wood antiquities, taxidermy, health material, tobaccana, and knives, are subject to local, regional and international standards of laws, in some instances, knives are not considered tools but weapons and will be withheld at customs, if these items are confiscated and not returned to us they will be assumed lost and responsibility will lie on that of the buyer. please be aware of your local laws before purchasing from our shop.

What is your refund policy? 

We do not offer REFUNDS ON DIGITAL GOODS.
we do not offer refunds on made to order pieces.
We do not offer refunds for antiques unless it has arrived to you already damaged.

For new products like T-shirts, supplies, etc. if you are not happy with your order for whatever reason, we'll be happy to offer you a refund within 14 days of it's arrival to you, please return it to us (at your own cost) to our flagship location at:

1924us 2/20 VENTURE DRIVE, NOOSAVILLE, QLD, AUSTRALIA, 4566.

Once the returned parcel has arrived at our flagship we will issue an exchange/refund/store credit depending on your request minus the cost of shipping. We do not offer refunds on orders older then 14 days (from the date of arrival to you) we can however offer you store credit for the order minus the cost of shipping. We always recommend getting a tracking number and insurance for all returned parcels as we are not RESPONSIBLE for any lost or damaged returned parcels.

please note: the customer is responsible to cover all shipping costs for EXCHANGES and refunds unless the item arrived faulty.

If you have any questions at all please email us at info@1924.us